1. Parties and subject

[to be filled in] (INN [to be filled in], OGRNIP [to be filled in]), hereinafter “we”, offers any person, hereinafter “you”, to conclude a contract on the terms of this offer (Article 437 of the Civil Code of the Russian Federation).

We give access to NEO’s paid features: a larger limit for the web chat and the Mac app under the chosen plan, and bought extra limit. In everything else the Terms of Use and the Privacy Policy apply.

2. How the contract is concluded

  • The contract is concluded when you pay for a plan or extra limit. Payment means full and unconditional acceptance of the offer (Article 438 of the Civil Code of the Russian Federation).
  • Payment is possible only from a NEO account.
  • If you are under 18, you may pay only with the consent of a parent or another legal representative.

3. Plans and payment

  • Plans and prices. Pro costs $20 a month, Max $100, Ultra $200. What each plan includes is shown on the site’s home page. The free plan stays.
  • Payment and renewal. A subscription is paid a month in advance and renews automatically until you cancel it. Payments are taken by a payment service; card details never reach us.
  • If a payment fails. The plan keeps working for 3 more days. If the payment still does not go through, the account moves to the free plan. Chats and bought limit are kept.
  • Price changes. We may change prices. A new price applies from the next renewal, and we will notify you by email at least 14 days in advance. A period already paid for is not recalculated.

4. Limits

  • Weekly limit. A paid plan has a limit for the week, renewed every 7 days. At each renewal 3/4 of the unused remainder carries over to the next week, but together with what is carried no more than the plan’s monthly amount is available. The remaining limit is shown in your account.
  • Buying extra limit. Extra limit is bought as a percentage of your plan’s weekly limit. Bought limit does not expire and is spent once the weekly limit runs out. After a change of plan the remainder is recalculated as a percentage of the new plan. On the free plan bought limit is not spent and waits until you take a paid plan again.

5. Cancellation and refunds

  • Cancellation. You can cancel a subscription at any time in your account or by writing to support@neoharness.si. The plan works until the end of the paid month, then the account moves to the free plan.
  • Refunds for a subscription. Within 14 days of the first payment for a plan you can get a full refund if you have used less than 10% of the weekly limit. Otherwise the money for a started month is not refunded, but you can cancel the subscription so that it does not renew.
  • Refunds for extra limit. Money for bought limit is not refunded: it does not expire and can be spent later.
  • Errors and outages. If money was charged by mistake or twice, we will refund it in full. If NEO was down for a long time through our fault, we will refund that time or extend the plan.
  • How to get a refund. Write to support@neoharness.si from your account’s address. We will reply within 10 days. The money is returned the same way you paid.

6. Claims and disputes

Send claims to support@neoharness.si. We consider refund requests within 10 days and other claims within 30 days. If we cannot reach agreement, the dispute will be decided by a court under Russian law, including the law on consumer protection.

7. Term and changes

The offer is valid while it is published on this page. A new version is published here, with its date shown at the top. Changes do not affect a period already paid for.

8. Our details

  • [to be filled in]
  • INN (taxpayer number): [to be filled in]
  • OGRNIP (registration number): [to be filled in]
  • Postal address: [to be filled in]
  • Email: support@neoharness.si