NEO

FAQ

Everything about NEO in one place.

What the agent can do, how the web chat differs from the app, what it costs and what happens to your data. Can’t find an answer? Message us in the web chat.

About NEO

What is NEO?

NEO is an AI agent for working with code, files and ideas. There are two ways to use it: the free web chat in your browser and the NEO Desktop app for Mac and Windows, where the agent works with files, the terminal and the browser on its own.

How is an AI agent different from a regular chatbot?

A chatbot answers with text, and the rest is up to you: copying code, creating files, running it, hunting for bugs. An agent goes through those steps itself: it opens the project files, writes and runs code, checks the result in the built-in browser and fixes errors until everything works.

Do I need to know how to code?

No. You can describe the task in plain words — for example, “make a website for a coffee shop with a menu and bookings.” The agent picks the technology, writes the code and shows you the result. If you’re a developer, NEO is useful too: it works with existing projects and commands.

What can I build with NEO?

Websites (landing pages, online stores, portfolios), web services, apps for Mac and Windows, Telegram mini apps and bots, simple games, copy for websites and social media, and analysis of spreadsheets and data. For this the agent has built-in skills — proven instructions for each kind of work. More in the guides.

What languages does NEO support?

The website and the app are translated into 14 languages. You can write to the agent and the models in any language, and the reply comes back in the same one.

Web chat and models

Which models are available?

The web chat has models from Anthropic, OpenAI, DeepSeek and Z.ai: Claude, GPT, DeepSeek and GLM. You pick a model for each chat and can switch at any time. Each model is described on the Models page.

Is the web chat really free?

Yes. You get a free number of messages and images every day, and the limit resets at midnight your time. Sign up so your conversations are saved to your account.

Can NEO search the web?

Yes. The model decides on its own when it needs fresh information, searches for it and shows the sources under the answer. Research mode reads many pages at once and writes a detailed answer with links.

Can I generate images?

Yes. Turn on Image mode and describe the picture: the model you chose turns your request into a detailed prompt, and a dedicated image model draws it. You can open the finished image full screen and download it.

How is the web chat different from the app?

The web chat is a conversation with a model in your browser: answers, search, images. It doesn’t work with files or run commands. The NEO Desktop app is an agent on your computer: it creates and edits files, runs code in the terminal and tests websites in the built-in browser.

The NEO Desktop app

Which computers does the app run on?

On a Mac with Apple Silicon (M1 or newer) running macOS 13 or later, and on Windows 10 and 11 with an x64 processor. The latest installers and checksums are on the Download page, and step-by-step installation is in the guide.

Why does my system show a warning on first launch?

The app isn’t signed with Apple and Microsoft certificates yet, so macOS and Windows warn about an unknown developer. Allow it to run once, and after that NEO opens as usual. To make sure the file hasn’t been tampered with, compare its SHA-256 checksum with the one on the Download page.

Do I need a subscription for the app?

The app is free to download, and the agent in it runs on the Pro, Max and Ultra plans. Payments for plans open soon; until then you can use the free web chat.

Can the agent mess up my files?

The agent works in the folder you connected to the chat. Every command and every changed file is visible in the conversation. In “Ask first” mode, the agent performs important actions only after you allow them; Auto mode, with no confirmations, is turned on separately and after a warning. For important projects, keep a backup or use git.

Can I see what the agent is doing?

Yes. The agent’s reply comes step by step: an explanation, a command, a changed file. It runs long commands in the built-in terminal, where you see the output, and actions on websites in the built-in browser, where you can step in at any moment.

Does NEO work offline?

No. The AI models run in the cloud, so both the web chat and the app need an internet connection. Your project files stay on your computer.

Pricing and data

How much does NEO cost?

The web chat is free. Paid plans — Pro ($20 per month), Max ($100) and Ultra ($200) — are on the way: they will include the NEO Desktop agent for websites and apps with a monthly credit package. The free plan will stay.

How do credits work on paid plans?

Paid plans have no separate limits on messages, images and research: everything draws on one monthly credit budget at the real cost of the model. Powerful models use it up faster. A weekly limit keeps you from spending the budget in a couple of days, and when it runs out, you can buy more credits.

Where is my data stored?

Web chat conversations and images are stored on the NEO server and are available only to you after you sign in; your password is stored as a hash. To get an answer, your message is sent to the chosen model via OpenRouter. The NEO Desktop app works with files right on your computer.

How do I delete my data?

You can delete all chats together with the images you created in the web chat: “Account → Data → Delete all chats.” A single chat is deleted from its menu in the chat list.